Welcome to GlassOps
We're pleased to introduce GlassOps, a comprehensive, cloud-based field service management platform designed to help businesses organise their work, manage field operations and keep everyone connected.
Originally developed for the glazing repair industry, GlassOps is evolving into a flexible platform capable of supporting a wide range of field service businesses, including property maintenance, plumbing, electrical services, heating and other specialist trades.
Our goal is simple: make field service management easier, more efficient and more connected.
Everything connected in one system
GlassOps brings together the essential parts of running a field service operation, providing a central platform for managing jobs from initial instruction through to completion.
Key features include:
- Job and appointment management – Organise work, allocate operatives and manage daily schedules through an intuitive online diary.
- Native mobile applications – Allow field operatives to complete surveys, capture photographs, record measurements and update jobs directly from their devices.
- Offline working – Continue working without an internet connection and synchronise completed work when connectivity becomes available.
- Customer communication – Keep customers informed with progress updates, appointment information and access to their own repair details.
- Document and media capture – Record photographs, videos, drawings, signatures and structured survey information.
- Real-time visibility – Give office staff and management access to the latest job information through the cloud.
Supporting industry standards and regulatory requirements
GlassOps is being developed with the flexibility to accommodate industry-specific regulations, safety procedures and inspection standards through configurable questionnaires and structured data collection.
For example, businesses could configure surveys to capture relevant safety checks, inspection results, equipment information and supporting photographic evidence.
Question sets can also be updated as industry guidance, business procedures or regulatory requirements change.
This approach is designed to help businesses maintain more consistent records, reduce missed information and demonstrate that required checks have been completed.
The platform provides tools to support compliance processes, while responsibility for meeting applicable regulatory and professional requirements remains with the business and its qualified personnel.
AI-assisted surveying
Future capabilities could include analysing photographs to help identify components or damage, suggesting relevant survey questions and helping operatives record more complete and consistent information.
AI could also assist with identifying missing measurements, highlighting incomplete inspection records and suggesting additional checks based on the type of work being carried out.
Importantly, these capabilities would be designed to support the field operative rather than replace their professional judgement.
The combination of configurable questions, industry-specific workflows and AI-assisted data collection has the potential to make GlassOps an increasingly powerful tool for businesses operating across many different sectors.
Try GlassOps for yourself
GlassOps is actively being developed, with new features and improvements being introduced regularly.
Our online demonstration allows businesses to explore the system using sample customers, jobs, appointments and survey records.
We welcome feedback from businesses across the field service industry as we continue expanding the platform.
Welcome to GlassOps — smarter field service management, built around the way you work.
