Privacy Policy
Last updated: 29 September 2026
Your privacy is important to us.
This Privacy Policy explains how Glass Ops collects, uses, stores and protects personal information when you visit our website, register for an account or use our associated web and mobile applications.
Glass Ops is a glazing operations management platform, currently provided as a demonstration system for technical evaluation and general interest.
1. Who we are
Glass Ops is developed and operated by Craig Griffiths, based in Greater Manchester, United Kingdom.
For privacy enquiries, please contact: contact@glassops.co.uk .
Where we determine how and why personal information is processed, we act as the data controller. Where an organisation uses Glass Ops to manage its own customer or job information, that organisation may be the data controller and Glass Ops may act as its data processor.
2. Information we collect
Depending on how you use Glass Ops, the following types of information may be collected and processed.
Account and company information
- Name and contact details
- Email address and account credentials
- Company name and branch information
- User roles and account permissions
Customer and job information
- Customer names, addresses and contact details
- Contract and appointment information
- Insurance claim and policy information
- Survey, fitting and remedial work records
- Photographs, videos, drawings and signatures
- Job notes and associated documentation
Technical information
Technical information may be collected as part of operating and securing the website and applications. This may include IP addresses, browser information, authentication events and diagnostic information.
3. How we use your information
Personal information is processed for purposes associated with operating and maintaining Glass Ops, including:
- Creating and managing user accounts
- Providing access to authorised users
- Managing contracts, appointments and job records
- Supporting surveying and fitting operations
- Providing customer and insurer portal functionality
- Responding to enquiries and technical support requests
- Maintaining system security and reliability
- Meeting applicable legal obligations
We do not sell personal information to third parties.
4. Demonstration accounts
Glass Ops is currently available as a demonstration system. Demonstration accounts are intended for evaluating the platform and exploring its features.
Users should avoid entering genuine customer information, confidential business information or sensitive personal information into demonstration accounts unless explicitly authorised to do so.
Demonstration information may be reset or removed as part of development, maintenance or testing.
5. Data security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, loss and disclosure.
These measures include access controls and authentication mechanisms intended to restrict access to authorised users.
No internet-based service can guarantee absolute security. Users are encouraged to use strong, unique passwords and keep their login details confidential.
6. Sharing information
Information entered into Glass Ops may be accessible to authorised users of the relevant organisation according to their assigned roles and permissions.
Information may also be processed by third-party service providers involved in operating the platform, such as website hosting and infrastructure providers.
Personal information may be disclosed where required by applicable law.
7. Data retention
Personal information is retained only for as long as necessary for the purposes for which it was collected, subject to applicable legal, contractual and operational requirements.
Retention periods may vary depending on the type of information and the purpose for which it is processed. Where an organisation manages its own records through Glass Ops, its own retention policies may apply.
To enquire about how long your information is kept, please contact us using the details below.
8. Your privacy rights
Under UK data protection law, you may have the following rights, depending on the circumstances and the lawful basis for processing:
- To request access to your personal information
- To request correction of inaccurate information
- To request deletion of your information
- To request restriction of processing
- To object to certain types of processing
- To request data portability, where applicable
- To withdraw consent where processing relies on it
You can contact us to make a request or ask questions about how your information is handled.
If your information was entered by a glazing company, insurer or another organisation using Glass Ops, you may also need to contact that organisation directly, as it may be responsible for determining how your information is processed.
9. Cookies
Glass Ops uses cookies to support website functionality, authentication and security.
Essential cookies help the website operate correctly, including maintaining login sessions and protecting against certain security threats.
The website also uses a cookie to remember your cookie preferences.
Optional cookies, where used, are subject to the applicable consent requirements. You can review or change your cookie preferences using the Cookie settings option in the website footer.
10. Third-party services
Glass Ops may contain links to third-party websites and services. These websites operate independently and have their own privacy policies.
We encourage you to review the privacy policies of any external websites you visit.
11. Changes to this policy
This Privacy Policy may be updated to reflect changes to Glass Ops, its functionality or applicable legal requirements.
The date at the top of this page indicates when the policy was last updated.
12. Contact and complaints
If you have any questions, concerns or requests relating to your personal information, please contact:
You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection authority.