Privacy Policy

Last updated: 8 September 2026

This Privacy Policy explains how information is handled when you use the Glass Ops Customer mobile application (the “App”).

The App is designed to allow customers to securely view information about their repair, check its progress, view upcoming appointments and communicate with the company responsible for managing their repair.

Information we process

When you use the App, we may process information associated with your customer and repair records, including:

• Your name
• Email address
• Telephone number
• Address and postcode
• Repair and contract information
• Appointment and job information
• Repair status and progress information
• Messages and support requests that you send through the App
• Replies sent to you by the company handling your repair
• Authentication information required to securely sign you into the App

Your password is not stored in readable form. Passwords are stored on the Glass Ops server using password hashing.

The App may store an authentication token securely on your device so that you can remain signed in without entering your password every time you open the App.

How your information is used

Information is used only where necessary to provide and operate the Glass Ops Customer service. This includes:

• Identifying and authenticating you
• Showing repairs associated with your customer account
• Showing the current status of your repair
• Providing information about upcoming appointments
• Allowing you to contact the company handling your repair
• Allowing that company to respond to your messages
• Maintaining the security and reliability of the service

Customer messages

The App allows you to submit messages or support requests relating to your repair. These messages are stored against the relevant repair contract within Glass Ops and can be viewed and replied to by authorised staff responsible for managing the repair.

Messages may be retained as part of the repair and customer-service record.

Sharing of information

Glass Ops does not sell your personal information.

Information available through the App may be processed by the organisation responsible for your repair and by service providers used to operate and host the Glass Ops service.

Information will only be disclosed to other parties where necessary to provide the service, where required by law, or where another lawful basis for disclosure applies.

Data security

Reasonable technical and organisational measures are used to protect information processed through Glass Ops. These measures include authentication controls, secure password hashing, encrypted HTTPS connections when communicating with production services, and secure storage of authentication information on supported mobile devices.

No method of electronic storage or transmission can be guaranteed to be completely secure.

Data retention

Personal information and repair records are retained for as long as reasonably necessary for the purposes for which they were collected and to meet any applicable legal, contractual or regulatory requirements. The organisation responsible for your repair may have its own retention requirements.

Your rights

Depending on applicable data-protection law, you may have rights concerning your personal information, including the right to request access to your information, request correction of inaccurate information, request deletion in certain circumstances, restrict or object to certain processing, and make a complaint to the relevant data-protection authority.

For users in the United Kingdom, further information about data-protection rights is available from the Information Commissioner’s Office.

Children's privacy

The App is not intended to collect personal information directly from children and is intended for customers managing repairs associated with their customer account.

Changes to this Privacy Policy

This Privacy Policy may be updated when the App or the way information is processed changes. The latest version will be made available through the App or the Glass Ops website.

Who is responsible for your information

Contact

For questions about this Privacy Policy or how your personal information is handled, contact: